What if your backlog is the most powerful CX metric you’re not tracking?

Your backlog isn’t just a pile of unresolved tickets — it’s a mirror of your team’s wellbeing, customer satisfaction, and future operational risk.

This white paper flips the script on reactive CX management and introduces backlog health as a strategic, forward-looking indicator that every team — from support leads to executives — needs to understand.

🔍 Learn how to:

• Define what a healthy backlog actually looks like

• Prevent analyst burnout and identify churn risk early

• Use weighted backlog scoring to guide resource planning

• Turn backlog insights into action — before things break

If you don’t know your backlog health, you don’t really know your support operation.

👇 Download the white paper and discover how to transform your backlog from a red flag… into your most strategic asset.